• To request an appointment with a GP or PA call us on our usual number, 0114 239 8686 between 8am and 10am.
• The receptionist will ask you for your name and telephone number and a brief explanation about why you need an appointment. This enables them to navigate your call most appropriately. Please be as clear and honest as possible.
• The receptionist will then either:
  • Offer you a face to face, telephone or video appointment that day OR
  • Arrange for a member of the on call triage team (usually a GP and a PA) to call you back to either gather more information or manage your issue without the need for an appointment OR
  • Offer you a face or face, telephone or video appointment within 7 days OR
  • Suggest you seek help from an alternative source, such as a dentist for dental issues
• If you would prefer to speak to/see a particular clinician please let the receptionist know so they can try to accommodate this.
• Please be aware that we offer face to face, telephone and video appointments and we try to offer the most appropriate method of consultation to suit the patient and clinical situation.
• We try to offer appointments on the same day but also have a small number of pre-bookable appointments for all GPs and PAs.
• Please be aware that if you call after 10am, unless it is an emergency, the doctor may not be able to deal with your issue that day and you may be asked to call back another day.

• To request an appointment with a practice nurse, HCA, or phlebotomist we suggest that you call after 10am when the phone lines are less busy. 
• Unless it is an urgent issue, please expect to wait 7 days or longer for a practice nurse appointment.
• Please be aware that all appointments for blood tests have to be before 5pm as this is when all our samples are collected to be transported to the laboratory. For people who cannot attend the practice for blood tests before 5pm (for example due to work commitments) there are usually a number of phlebotomy appointments at the extended hour GP surgeries around the city. Please ask the receptionist about these if you prefer to attend one of these appointments.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter for your appointment please notify the receptionist and they will arrange this for you.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you persistently fail to notify the Practice that you are unable to attend your appointments, you maybe removed from the list.

We encourage patients to attend the surgery where we have the proper facilities available, although we appreciate that this isn't always possible.

To request a home visit appointment please call between 8 - 10am where possible.

Home visits are for patients who are

• Housebound
• Too ill to attend the practice

The following are not valid reasons for a home visit

• Transport issues
• Residents of care homes who are mobile
• Patients who live outside our Practice boundary
• Poor mobility - although we recognise it can be difficult to attend appointments with poor mobility, our building is designed to cater for patients with restricted mobility

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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